Protection without the deposit

A happy tenant makes a happy landlord. Offer choice to your tenant by offering our deposit replacement membership.

A happy tenant is a happy landlord. Offer choice to your tenant

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Why offer a Deposit Replacement alongside a cash deposit?

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Simpler protection

You don’t have to collect any tenant’s money so there is no threats of deposit related fines.

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Faster resolutions

You can negotiate with your tenants and start the resolution process as soon as you have your evidence together.

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Happier tenants

Your tenants have the option to manage their personal cashflow in their own way.

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Simpler protection

24/7 access to your member account to protect and manage your tenants' deposits.

Faster resolutions

24/7 access to your member account to protect and manage your tenants' deposits.

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Happier tenants

24/7 access to your member account to protect and manage your tenants' deposits.

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A deposit replacement by deposit experts

Give your tenants choice

Give your tenants the option to choose a flexible, monthly subscription over the course of the tenancy instead of the traditional cash deposit.

Our protection promise

If your tenants choose deposit replacement you will be protected for up to 5 weeks’ of rent value. We collect the subscription payments each month and, if you require our resolution services, we will directly pay you the awarded settlement amount.

Attract financially secure tenants

An empty home is the most expensive risk for a landlord. Our deposit replacement puts a tenant’s money back into their pocket which means they are more financially resilient to react to and recover from life’s challenges.

A deposit replacement by deposit experts

Give your tenants choice

You can offer your tenants the option to choose a flexible, monthly membership instead of a traditional cash deposit.

Our protection promise

You will always receive a guaranteed protection of up to 5 weeks’ rent value if your tenant causes damage or leaves unpaid bills or rent – the same as a cash deposit. We collect the subscription payments each month and, if you require our resolution services, we will directly pay you the awarded settlement amount.

Attract financially secure tenants

An empty home is the most expensive risk for a landlord. Our deposit replacement puts a tenant’s money back into their pocket which means they are more financially resilient to react to and recover from life’s challenges.

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Flexible

You don’t need to wait for tenants to get their original deposit back before moving into your property.

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Impartial

Our team of award-winning, independent adjudicators reach fair decisions based on the evidence they receive.

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Fast

We will directly pay any awarded sums to the landlord and take responsibility for collecting it from the tenant.

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Agile

You don’t need to wait for tenants to get their original deposit back before moving into your property.

Impartial

Our team of award-winning, independent adjudicators reach fair decisions based on the evidence they receive.

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Swift

We will directly pay any awarded sums to the landlord and take responsibility for collecting it from the tenant.

Experts

Offer the only deposit replacement on the market built by deposit experts with over 14 years of experience.

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Competitive

Appeal to a broader pool of tenants that are actively looking for flexible financial solution.

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Experts

Offer the only deposit replacement on the market built by deposit experts with over 14 years of experience.

Competitive icon

Competetive

Appeal to a broader pool of tenants that are actively looking for flexible financial solution.

How does it work?

Moving in a new tenant

Step 1

Reference

All tenants that are offered a deposit replacement must meet our minimum referencing criteria. You should keep the evidence of your checks as we may ask to see them.

Step 2

Invite tenant

From your portal you add the property and tenancy details. You then invite your referenced tenants who complete the process by setting up their membership.

Step 3

Inventory/Check In Report

On “move in day” make sure you create an inventory and conduct a check-in report detailing the condition of the property. These documents are fundamental for a smooth exit at the end of the tenancy.

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Step 1

Reference

All tenants that are offered a deposit replacement must meet our minimum referencing criteria. You should keep the evidence of your checks as we may ask to see them.

Step 2

Invite tenant

From your portal you add the property and tenancy details. You then invite your referenced tenants who complete the process by setting up their membership.

Step 3

Inventory/Check in report

On “move in day” make sure you create an inventory and conduct a check-in report detailing the condition of the property. These documents are fundamental for a smooth exit at the end of the tenancy.

When your tenant moves out

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Step 1

End the membership

When you know the tenancy is ending you can log into your portal to start the end of your tenant’s membership. Your tenant can also start this step.

Step 2

Confirmation

We will request your tenant confirm that they will be leaving the property. If your tenant started this process you will be invited to confirm.

Step 3

Check-Out

When your tenant moves out you should conduct a Check-Out report. These documents will identify any changes in condition of the property and will be compared against the Inventory and Check-In report to identify any settlements your tenant may owe you.

Step 4

Settle

After assessing the Check-Out report you may request settlements from your tenant – just like you would request to make deductions from a cash deposit. It is your tenant’s responsibility to settle these requests. If a settlement cannot be agreed you can escalate the request to our Resolution Team to assess the evidence and determine a value.

Step 1

Find a home

When you know the tenancy is ending you can log into your portal to start the end of your tenant’s membership. Your tenant can also start this step.

Step 2

Receive invite from Landlord/Agent

We will request your tenant confirm that they will be leaving the property. If your tenant started this process you will be invited to confirm.

Step 3

Check-Out

When your tenant moves out you should conduct a Check-Out report. These documents will identify any changes in condition of the property and will be compared against the Inventory and Check-In report to identify any settlements your tenant may owe you.

Step 4

Deposit returned

After assessing the Check-Out report you may request settlements from your tenant – just like you would request to make deductions from a cash deposit. It is your tenant’s responsibility to settle these requests. If a settlement cannot be agreed you can escalate the request to our Resolution Team to assess the evidence and determine a value.

You are responsible for

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Check in/out report

All tenancies MUST have these reports or we cannot accept Resolutions

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Minimum referencing

All tenants need to meet our minimum referencing standards.
Find out more

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Dispute resolution

It is up to you to start the Resolution process in your portal.

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Built by rental experts

Part of the Hamilton Fraser family

Hamilton Fraser is a family of specialist finance and regulatory brands for the private rented sector. From referencing and deposits (or replacements), all the way through to possessions, our brands cover the entire life cycle of a tenancy.

Built by the team that delivers mydeposits, the government authorised tenancy deposit protection scheme.

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