Resolution

Sometimes tenants and landlords struggle to agree on End of Tenancy Settlements and that’s
OK!

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End of tenancy settlements

Tenants must pay the landlord any agreed End of Tenancy Settlements.

Using the tenancy agreement and Check In & Check Out reports, tenants and landlords should negotiate a fair End of Tenancy Settlement figure. The Settlement figure should reflect the fair losses of the landlord that directly result from breaches of contract from the tenant(s).

Ideally, both the tenant and landlord should be walking away after swift negotiations feeling like a fair deal was had by all.

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Escalate to resolution

If any End of Tenancy Settlements cannot be agreed easily, landlords can escalate the negotiations to our world class Resolution Team.

Landlords (and agents) can use their online portal to escalate the negotiations, where they can manage the process and will receive any updates.

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End of tenancy settlements

Tenants must pay the landlord any agreed End of Tenancy Settlements.

Using the tenancy agreement and Check In & Check Out reports, tenants and landlords should negotiate a fair End of Tenancy Settlement figure. The Settlement figure should reflect the fair losses of the landlord that directly result from breaches of contract from the tenant(s).

Ideally, both the tenant and landlord should be walking away after swift negotiations feeling like a fair deal was had by all.

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Adjudication

If neither tenant or landlord can reach an agreement during Early Resolution the case will reach our independent adjudicators.

Our independent adjudicators will make a decision on the allocation of End of Tenancy Settlements based on the evidence provided.

Our independent appointed Resolution Team manages and resolves thousands of traditional deposit disputes for mydeposits, one of the three government authorised deposit protection schemes. They’re the best around and you can sit comfortably knowing that a genuine expert is assessing the evidence, no matter how big or small the End of Tenancy Settlements are.

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